Talk to a person who can actually help.
Client support by email and telephone during market hours, and a client portal for anything that touches your account or your money.
Get in touch
Client support
| Channel | Detail |
|---|---|
| [email protected] | |
| Telephone | +356 2000 0000 |
| Hours | Monday–Friday, 24/5 during market hours |
| Registered office | Level 4, Business Centre, Valletta, Malta |
Please use the client portal for anything account-specific
Deposits, withdrawals, document uploads and account changes are all handled inside the client portal. We will never ask you to send funds, card details or identity documents by email or chat, and we will never ask for your password. If you receive a message that appears to come from us and does either, it is not from us — please report it to the address above.
What to include
- Your account numberIt lets support answer a specific question rather than a general one.
- The instrument and the timeFor anything related to a trade, include the symbol and the timestamp with your timezone.
- A screenshot where relevantFor a platform issue, an image of what you are seeing saves a round trip.
- Never your passwordSupport does not need it and will not ask for it.
Complaints
If you want to raise a formal complaint rather than a query, our complaints procedure sets out how it is handled, who handles it and how long it takes. It costs nothing to use.
TEMPLATE — review with counsel. Contact details above are placeholders. A contact form has deliberately not been added: outbound mail is not configured on this server, and a form that silently discards enquiries is worse than no form at all. Once SMTP is in place, a Contact Form 7 form can be dropped into this page.
Already a client?
Sign in to the client portal for account-specific help, funding and documents.
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